Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: February 03, 2026

Selfx India Private Limited (trading as Fashinza) is dedicated to delivering your bulk orders efficiently. As a B2B platform, our shipping timelines account for the processing, packing, and logistics required for wholesale volumes.

1. PROCESSING AND DELIVERY TIMELINES

All orders are processed and dispatched from our warehouse in Gurugram, Haryana.

  • Estimated Delivery Time: Our standard delivery timeline is 15 to 20 days from the date of order confirmation.

  • Business Days: Timelines are calculated based on business days (Monday to Friday, excluding public holidays).

  • Delays: If there will be a significant delay in the shipment of your order (e.g., due to high volume or raw material shortages), we will contact you via email or telephone.

2. SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout based on the total weight/volume of the shipment and the destination address.

  • Bulk/Freight Orders: For extremely large orders requiring freight shipping (LTL/FTL), shipping costs may be invoiced separately or arranged via a custom quote.

3. DOMESTIC SHIPPING (INDIA)

We ship across all major pin codes in India.

  • GST: For domestic orders, Goods and Services Tax (GST) is applicable as per government regulations.

  • Logistics Partners: We utilize reputed courier services and logistics partners to ensure the safety of your bulk consignment.

4. INTERNATIONAL SHIPPING & CUSTOMS

We ship internationally to most countries.

  • Customs, Duties, and Taxes: Selfx India Private Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs duties, VAT, etc.) are the responsibility of the customer (the Buyer).

  • Importer of Record: As the buyer, you are the importer of record and must comply with all laws and regulations of the destination country.

5. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.

6. DAMAGES DURING SHIPPING

While we ensure high-quality packaging for all bulk shipments, Selfx India Private Limited is not liable for products damaged or lost during shipping.

  • If you receive your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Refer to our Refund Policy for instructions on how to report shipment issues to us for record-keeping.

7. INCORRECT ADDRESSES

Please verify your shipping address carefully at checkout. Selfx India Private Limited is not responsible for orders shipped to an incorrectly provided address. If a shipment is returned to us due to an address error, the buyer will be responsible for the re-shipping costs.

8. CONTACT US

If you have any questions about the shipment of your order, please contact us:

Selfx India Private Limited

sales@fashinza.com

Plot 145, 5th Floor, Sector 44 Road,

Gurugram, Haryana, 122003, India