Refund policy
REFUND AND RETURN POLICY
Last updated: February 03, 2026
Selfx India Private Limited (trading as Fashinza) is a B2B platform. Due to the wholesale and commercial nature of our transactions, our Refund and Return Policy differs significantly from standard consumer retail policies. Please read the following carefully before placing a bulk order.
1. GENERAL RETURN POLICY
All Sales Are Final.
Unlike retail purchases, we do not accept returns based on "change of mind," "marketability of goods," or unsold inventory. Once a wholesale order is confirmed and processed, it cannot be cancelled or returned except in the specific cases of manufacturing defects or shipping errors outlined below.
2. DAMAGES, DEFECTS, AND INSPECTION PERIOD
Upon receipt of your shipment, you (the Buyer) have an obligation to inspect all cartons and products immediately.
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Inspection Window: You must report any damaged, defective, or incorrect items within 7 business days of delivery.
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Reporting Process: To report an issue, email sales@fashinza.com with:
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Order Number / Invoice Number.
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Photos/Video clearly showing the defect or damage.
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A description of the issue (e.g., "Wrong Size," "Fabric Tear," "Short Shipment").
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If we do not receive a claim within the 7-day inspection window, the goods will be deemed accepted as delivered, and no future claims will be honored.
3. WHAT QUALIFIES FOR A RETURN/REFUND
We will only approve returns or refunds for the following reasons:
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Manufacturing Defects: Items that are torn, soiled, or structurally compromised upon arrival.
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Wrong Item Sent: Items that do not match the invoice specifications (e.g., wrong color, wrong size ratio).
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Short Shipment: If the quantity received is less than the quantity invoiced.
Minor Variations:
Please note that in bulk apparel/textile manufacturing, minor variations in color (dye lot differences) and sizing (within standard industry tolerance of +/- 0.5 inches) are considered acceptable and do not qualify as defects.
4. RETURN PROCESS (RMA)
Do not send items back without prior approval.
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Once your claim is reviewed, we will issue a Return Merchandise Authorization (RMA) number.
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Goods must be returned in their original packaging with all tags attached.
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Unauthorized returns (packages sent without an RMA) will be refused and sent back to the sender at their expense.
Return Address:
Selfx India Private Limited
Plot 145, 5th Floor, Sector 44 Road,
Gurugram, Haryana, 122003, India
5. REFUNDS VS. STORE CREDIT
For approved claims, Selfx India Private Limited reserves the right to resolve the issue via one of the following methods, at our sole discretion:
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Replacement: Shipping replacement units for the defective items.
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Store Credit: Issuing a credit to your account for future Fashinza orders.
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Refund: Issuing a refund to the original payment method (only applicable if items cannot be replaced).
Note: For Indian clients, GST credit notes will be issued in compliance with tax regulations.
6. SHIPPING COSTS
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Defective/Wrong Items: We will cover the shipping cost for returning defective items or shipping replacements. We will provide a prepaid shipping label or arrange for pickup.
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Customer Error: If a return is exceptionally permitted for reasons other than a defect (at our sole discretion), the Buyer is responsible for all return shipping costs and a 20% restocking fee may apply.
7. SAMPLE ORDERS
If you ordered samples prior to bulk production, please note that Sample Orders are non-refundable. Samples are provided to assess quality and fit before committing to a larger volume.
8. CANCELLATIONS
Wholesale orders may only be cancelled within 24 hours of placement, provided production or packing has not begun. After this window, or once raw materials have been procured for your order, cancellations are not accepted.
9. CONTACT US
If you have any questions regarding your order or this policy, please contact us:
Selfx India Private Limited
Email: sales@fashinza.com
Address: Plot 145, 5th Floor, Sector 44 Road, Gurugram, Haryana, 122003